Annual Maintenance Contract (AMC) Terms

Last Updated: January 2026

1. Scope of AMC

This AMC covers:

• Regular health checks
• System cleaning & optimisation
• Software troubleshooting
• Remote support for minor issues
• Hardware diagnostics

2. What AMC Does NOT Cover

• Physical damage or liquid damage
• Part replacement costs
• Severe OS corruption due to viruses
• Printer/mechanical failures
• Data recovery services

3. Response Time

• Critical issues: 2–4 hours
• High priority: Same day
• Normal tickets: 24–48 hours

4. Remote Support

Available PAN India. Unlimited remote support for AMC customers (fair usage applies).

5. Onsite Support

Only available within Bardez, Goa.

6. Payment Terms

• AMC valid for 1 year from date of invoice
• No refund after activation
• Renewal reminder sent 15 days before expiry

7. Liability

Tech Susegad is not responsible for data loss. Customer must maintain backups of important information.