Refund & Cancellation Policy

Last Updated: January 2026

1. Service Charges

Diagnosis charges, pickup & drop charges, and remote support charges are non-refundable once the service is rendered.

2. Repair Warranty

All repairs done by Tech Susegad come with a warranty (as mentioned on invoice) covering only the repaired issue or replaced part.

3. Parts & Components

• No refund for parts/components once installed
• Replacement allowed only if part is defective under warranty

4. Cancellation

• Pickup/onsite requests can be cancelled before technician arrival
• Once the technician reaches location, visit charges may apply

5. POS & Software Sales

POS software purchases, web applications, and license-based services are non-refundable after activation or installation.

6. Remote Support

Remote desktop support fees are non-refundable once the session has started.

7. Contact for Refund Queries

Email us at techsusegad@gmail.com with your invoice number or reference number.